Work History:

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Senior UX/UI Design/Research

Educational Testing Services, AI Product Innovation Lab - NEW JERSEY, NY

7/2022 to Current

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As a UX/UI designer in the Product Innovation and Design AI Lab at ETS, I play a critical role in helping the company launch some of our most successful products. I am the lead designer on a complete AI-driven modular, soft skills assessment platform; a mobile test prep app; a comprehensive test prep and insights portal for English language learners; and a host of other ongoing projects.

 

I use evidence-based design principles within an agile methodology to create low- and high-fidelity designs and clickable prototypes. I collaborate with a cross-functional team to ideate on potential concepts, developing them into fully realized products that leverage innovative AI technologies to create new ways of assessing skills.

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UX Design/Research

CircleBlack - NEW JERSEY, NY

4/2021 to 7/2022

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As a UX/UI designer at this innovative fintech company, I created award-winning digital data integration/aggregation products. I was the primary designer responsible for a full redesign of the company’s investor web platform. I also designed and supported feature improvements and new functionality for a full line of digital products. Additionally, as a researcher at CircleBlack, I designed and implemented a comprehensive research plan utilizing qualitative and quantitative methods to gather benchmark data on all existing products and conducted iterative testing on designs under development.   

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UX Research/Design, (Contract)

R\West - PORTLAND, OR

2/2021 to 4/2021

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In my work for R\West I applied mixed methods research to help e-commerce companies gain insight into how their customers were responding to a variety of elements from messaging and branding, to website functionality. My process included: Surveys, interviews, competitive analysis, remote mobile and laptop moderated and unmoderated benchmark usability testing employing both qualitative and quantitative measures.

 

 

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UX Research/Design

Ironworks Restaurant and Catering - SEATTLE, WA

10/2020 to 12/2020

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I conducted a full-scale audit and redesign of the site to help the company adapt to the new user and business needs due to Covid-19. My process included: Customer and stakeholder interviews, competitor analysis, full redesign of the current site, usability testing of the new design. 

 

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UX Research/Design

FareStart Organization - SEATTLE, WA

04/2020 to 06/2020

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As the lead researcher on a redesign of the website for this nonprofit focused on culinary job training, I was involved with all aspects of the UX research and design process. I was solely responsible for, or contributed to, all of the following elements: Benchmark usability testing, competitive analysis, interviews, survey creation, administration and data collection, personas and journey maps, wire framing, low fidelity to high fidelity prototyping/interaction design, visual design and usability testing, creation of the research report and presentation of the deliverables to the client. 

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UX Research and Design, (Volunteer) 

A Bridge for Girls Organization - SEATTLE, WA 

12/2019 to 03/2020

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I was tasked with creating a redesign of the website for this nonprofit supporting young women in Rwanda. I worked with the founder, a photographer and writer but was solely responsible for all aspects of the UX research and design process. This involved: Competitor analysis, interviews, survey creation, administration, and data analysis,  affinity mapping, concept modeling, card sort, site map creation, wireframing and hi-fi design. 

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UX Research and Design

Seattle School District - SEATTLE, WA 

09/2019 to 12/2019

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I created a redesign of The Source mobile grade reporting app used by the Seattle School District, integrating citizenship and assignment grading criteria. I worked alone and was responsible for all aspects of the research and design process. This involved: Student interviews, teacher interviews, ethnographic observations, benchmark usability testing, heuristic review, affinity mapping, low to hi-fi design, prototyping, usability testing the new design and presentation to the client. 

 

 

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Counseling Psychology

Seattle School District- SEATTLE, WA

09/2003 to 03/2021

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I'm passionate about supporting and helping clients find solutions in their own lives through a variety of ways ranging from research-based methodologies to individual and group talk therapy and more. Experience includes:

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• Crisis intervention: Provide immediate response to urgent emerging issues.​

• Ongoing one-on-one counseling: Provide therapeutic treatment of mood disorders.​

• Group therapy: Facilitate and co-facilitate up to eight student groups at a time on topics including drug use, body dysmorphic disorders, Autism, divorce, friendship skills, LGBTQ issues and more. ​

• Research-based consult with teachers: Use qualitative and quantitative data to determine a student's behavioral and academic needs and design appropriate interventions and accommodations. ​

• Family therapy/parent education: Provide situational and ongoing work and mediation with families. ​

• Classroom instruction and curriculum development: Topics include race and gender in the media, drug and alcohol education, social skills and more. ​

• School of Rock program director: Direct and teach an after-school music program that targets struggling students.

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